FAQ
1. What types of lamps do you sell?
We offer a charming selection of decorative lamps with cute and creative designs — perfect for children’s bedrooms, home offices, cozy corners, or as thoughtful gifts.
Our collection includes LED lights, night lights, desk lamps, and more.
2. Do the lamps come with a lightbulb?
Yes! All our lamps come complete with their lighting system — whether built-in LED, battery-operated, or USB rechargeable, depending on the model.
3. Do you deliver across the UK?
Yes, we offer nationwide delivery across the UK, with standard and express shipping options available at checkout.
4. How long will it take for my order to arrive?
Most orders arrive within 5 to 10 business days after payment confirmation. Delivery time may vary slightly based on your location.
5. Can I exchange or return my order?
Absolutely! You can request an exchange or return within 7 days of receiving your order, as long as the item is unused and in perfect condition.
For full details, please see our Returns & Exchanges Policy.
6. Is it safe to shop at NaLuz?
Yes – shopping with us is 100% secure. Our website uses advanced encryption and trusted payment gateways to ensure your personal information stays protected.
7. Can I send a lamp as a gift?
Definitely! Simply enter the recipient’s delivery address at checkout — we’ll take care of the rest with love and care. 🎁
8. How can I track my order?
Once your order is shipped, you’ll receive a tracking code via email. You can also check your order status anytime under the ‘My Orders’ section on our website.
9. Are the lamps rechargeable?
Some of our lamps are USB rechargeable, while others run on batteries or standard plug-in power. Please check the product description for specific details.